Privacy Policy

1. About this policy

This Privacy Policy describes how New Block Digital Agency LLC ("New Block," "we," "us," or "our") collects, uses, and discloses personal information through our website, client forms, client portal, website management tools, and advertising and other agency services. The information involved depends on the services and features you use.

When we process information on behalf of a client, we do so in connection with the client's instructions and our service agreement. Clients' websites, advertisements, and customer interactions may also be covered by their own privacy policies. This policy does not replace a separate client agreement or data processing agreement.

2. Information we collect

• Contact and business information: names, email addresses, phone numbers, business names, websites, scheduling details, and information provided in forms or communications.
• Account and client information: profile details, sign-in and account identifiers, account preferences, project records, messages, uploaded files, and information needed to manage a client relationship.
• Website and connected service information: website content, update requests, publishing activity, integration permissions, and access tokens or other authorization information needed to connect services you authorize.
• Advertising information: campaign settings, creative assets, advertising account identifiers, leads, audience information provided by clients, and performance data such as impressions, clicks, conversions, and campaign reports.
• Technical and usage information: IP addresses, browser and device information, pages viewed, interactions, account activity, referring pages, page URLs, campaign parameters, and advertising click identifiers where available.

We collect information from you, your organization, your browser or device, and connected services you authorize. Please provide only information you are authorized to share and avoid sending passwords, payment card details, or sensitive personal information through general inquiry forms.

3. How we use information

We use information to respond to inquiries, schedule meetings, provide and support services, administer accounts, communicate with clients, manage projects, and process billing where applicable. We also use information to operate the portal, publish authorized website updates, manage connected services, create and manage advertising campaigns, measure results, and prepare reports.

Other uses include understanding and improving our services, troubleshooting, protecting accounts, preventing misuse, meeting legal obligations, resolving disputes, and enforcing agreements. Where permitted, we may send marketing communications about our services. You can unsubscribe where an option is provided or contact us to stop marketing messages.

4. Client portal and website updates

Our client portal lets authorized clients access account and project information and use available tools, including tools to submit or publish updates to their websites. Information may be available to authorized users in your organization's account, New Block personnel supporting your engagement, and providers supporting the relevant features.

When you connect a website or another service, we use the access and information you authorize to provide the requested functionality. Updates you publish to a public website may be visible publicly. Keep your sign-in credentials private, review content before publishing, and contact us to request account closure or removal of a connection.

5. Advertising services

We may use advertising platforms and connected tools to create, manage, optimize, and report on campaigns for New Block or our clients. Depending on the campaign and the client's instructions, this may involve campaign assets, leads, audience information, conversion events, and performance data. Relevant information may be transmitted to the advertising platform or other providers needed to deliver the requested service.

Clients are responsible for having authority to provide information and for the notices and permissions required for their own websites, customer data, and campaigns. Advertising platforms handle information under their own terms and privacy policies. This policy also applies to personal information submitted directly to New Block through our advertisements or lead forms.

6. How we disclose information

We may disclose information to providers supporting hosting, account authentication, storage, communications, scheduling, client management, website publishing, payments, analytics, and advertising. We may also disclose information to authorized representatives of your organization or to other parties you direct us to use.

We may disclose information when required by law, to protect rights and safety, to investigate misuse, or in connection with a merger, acquisition, or business transfer. Providers may process information in the United States or other countries.

Our website uses Google Analytics and Calendly. See Google's Privacy Policy and Calendly's Privacy Notice. Where Meta advertising services are used, see Meta's Privacy Policy.

7. Cookies, analytics, and advertising technologies

Our website uses Google Analytics to measure visits and interactions. Depending on the website, feature, or campaign, cookies, pixels, tags, and similar technologies may also support sign-in, preferences, attribution, conversion measurement, and advertising. Advertising and analytics providers may collect information about activity over time and across different websites.

You can manage cookies through browser settings and manage advertising preferences through the relevant platform. Restricting cookies may affect sign-in or embedded features. Google provides a Google Analytics Opt-out Browser Add-on and advertising preference controls. Meta provides advertising preference controls. These controls apply to the relevant provider and may not disable all measurement or advertisements.

Our website does not currently respond to browser Do Not Track signals. You can contact us about tracking and any applicable rights to opt out of targeted advertising or the sale or sharing of personal information.

8. Retention and security

We retain information as needed to provide services and for the purposes described in this policy. Retention depends on the information, the client relationship, legal and accounting requirements, and the need to resolve disputes or enforce agreements. Copies may remain in backups until those backups are replaced.

No method of internet transmission or electronic storage is completely secure. Please contact us if you suspect unauthorized access to your account or information.

9. Your choices and privacy requests

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, withdraw consent, or object to or restrict certain processing. Applicable rights may also include opting out of targeted advertising or the sale or sharing of personal information.

To ask a privacy question or submit a request, email [email protected] or call +1 (310) 853-8751. You or an authorized representative may contact us. We may verify identity or authority where appropriate and will address requests as required by applicable law. Some information may be retained for legal or contractual reasons.

If your request concerns information we process on behalf of a client, contact that client directly. We may refer your request to the client or assist them in responding under our agreement.

10. Children

Our website and client services are intended for business use and are not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

11. Changes to this policy

We may update this policy as our services or practices change. We will post the revised policy here with an updated date and provide additional notice of material changes when required by applicable law.

12. Contact us

New Block Digital Agency LLC
[email protected]
+1 (310) 853-8751
12100 Wilshire Blvd FL 8 #24, Los Angeles, CA 90025